Invoice Frequently Asked Questions
Why was i billed for stabalizer?
Stabilizer is used to hold the chlorine levels in your pool. Our pool techs add it as needed throughout the year, but to avoid fluctuations in billing, we only charge for it twice a year. This was explained in your initial service quote. Some customers are on the April/October cycle and others are on the January/July cycle depending on when you signed up with Crystal Pools.
Why did i get two invoices?
One invoice is for your pool service and any other invoice will reflect other services completed at your property such as a repair or equipment replacement.
Why is the balance the same on all invoices?
There is an Invoice # Total and an Account Balance. The Invoice # Total is specific to that invoice. The account balance is the total of all outstanding invoices on your account.
How CAn I Pay my invoice?
We like to give our customers options! Learn more about Billing and our Client Portal Here.
Set up Automatic Payment via credit or debit card through our Client Portal Click Here.
Make a one time payment through our Client Portal Click Here.
Send payment via Zelle to our business number 561-601-4008 or info@crystalpoolsfl.com
Send a check made payable to:
Crystal Pools
PO Box 7223
Jupiter, FL 33468
Do you have a question or a concern? The best way to contact us is via EMAIL. We answer promptly and when we receive emails we can save our communications historically on your account.